wjbty وجبتي

Privacy Policy

Effective date: September 22, 2025

This Privacy Policy explains how wjbty وجبتي ("we", "us", or "our") collects, uses, discloses, and protects the personal information you provide when you use our mobile application and related services (collectively, the "App"). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
  • Account Information: Name, email address, phone number, delivery address, profile picture (optional), and password (encrypted).
  • Order & Payment Data: Order history, selected meal plans, delivery instructions, billing address, payment method token or masked payment info (we do not store full card numbers).
  • Device & Usage Data: Device type, operating system, app version, IP address, timestamps, crash logs, and analytics about how you use the App.
  • Location Data: Precise or approximate location when you allow location access, used for delivery and estimated time-of-arrival calculations.
  • Communications: Messages you send to customer support, reviews, and feedback.
  • Third-Party Data: If you sign in via third-party providers (e.g., Google, Apple), we may receive certain profile information from them according to your provider's permissions.
2. How We Use Your Information

We use collected information for purposes including:

  • To create and manage your account and provide the App's services (order placement, delivery, subscription management).
  • To process payments and prevent fraud.
  • To communicate with you about orders, updates, promotions, and support requests.
  • To personalize your experience and recommend meals or plans.
  • To improve and optimize the App through analytics and performance monitoring.
  • To comply with legal obligations and respond to lawful requests from public authorities.
3. Legal Bases for Processing (If applicable)

If you are located in a jurisdiction that requires it (for example the European Economic Area), we process personal data on the following legal bases:

  • Performance of a contract (to provide the services you request).
  • Consent (where required) — e.g. optional marketing communications.
  • Legitimate interests — to operate and secure our business and to improve the App.
  • Legal obligation — to comply with courts, regulators, or law enforcement.
4. Sharing & Disclosure

We may share your information with:

  • Service Providers: Payment processors, delivery partners, analytics providers, and hosting services who help operate the App.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of that transaction.
  • Legal Requests: When required by law, to protect rights, or in response to lawful requests from public authorities.
  • With Your Consent: We will share other information when you consent to such sharing.
5. Third-Party Services

We use third-party services (such as analytics and payment processors). These providers collect and process data according to their own privacy policies. Please review their policies if you want to understand how they treat your data.

6. Cookies & Similar Technologies

We and our partners may use cookies, web beacons, and similar technologies to collect information about use of the App and to remember preferences. You can manage cookie preferences through your device or browser settings.

7. Data Security

We implement reasonable technical, administrative, and physical measures designed to protect your personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and legal requirements.

9. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, objection to processing, and the right to withdraw consent. To exercise these rights, contact us using the details below. We may need to verify your identity before processing requests.

10. Children's Privacy

The App is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If we learn we have collected information from a child without parental consent, we will take steps to delete it.

11. International Transfers

Your information may be transferred to — and maintained on — servers located outside your country. Where required, we will take steps to ensure appropriate safeguards are in place for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are significant, we will provide prominent notice (for example, via the App or email). The "Effective date" at the top will be updated.

13. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact us:

wjbty وجبتي © 2025